Refund Policy

1. 14-day money-back guarantee

You may cancel your subscription within 14 days of the first paid invoice and receive a full refund of that invoice, without giving reasons. Cancellation via the Customer Dashboard or by email to [email protected].

2. Annual plan — pro-rata refund

If you cancel an annual subscription before the end of the prepaid period, you receive a pro-rata refund of the unused months, calculated from the next full calendar month following the cancellation request. Already-completed months are not refundable.

3. SLA credits

If we fail to meet our service-level commitments (availability ≥ 99.9% per calendar month, measured externally) in a calendar month, you may, on written request within 30 days of month-end, claim a service credit equal to that month’s subscription fee. A maximum of one SLA credit per quarter.

4. Non-refundable items

• Already-rendered EU representative activities — deemed delivered.
• Periods following a 60-day suspension that results in termination for cause attributable to the Customer.
• Mid-period plan downgrades — the higher tier remains active until the end of the paid period.
• Setup, KYC or third-party fees already invoiced by sub-processors (e.g. Sumsub).

5. How refunds are paid

Refunds are returned via Stripe to the original payment method within 5–10 business days.

6. Disputes

Disputes must be raised at [email protected] within 30 days of the invoice or decision date.